Privacy Policy

CargoRidge Inc. ("CargoRidge", "we", "us", or "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our shipping platform and services. By using CargoRidge's services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our services. This Privacy Policy complies with applicable data protection laws, including the General Data Protection Regulation (GDPR) for European users and the Personal Information Protection and Electronic Documents Act (PIPEDA) for Canadian users.

We collect several types of information to provide and improve our services: Personal Information: • Name, email address, phone number • Company name and business information • Billing and payment information • Shipping addresses (origin and destination) • Account credentials (username, password) Shipment Information: • Cargo details (type, weight, volume, dimensions) • Container types and quantities • Port and routing information • Documentation (bills of lading, customs forms, etc.) • Tracking and delivery information Automatically Collected Information: • IP address and device information • Browser type and version • Operating system • Pages visited and time spent on pages • Referring website addresses • Cookies and similar tracking technologies Usage Data: • Quote requests and search queries • Booking history and preferences • Feature usage patterns • Customer support interactions • Analytics and performance data

We collect information through various methods: Direct Collection: • When you register for an account • When you request quotes or make bookings • When you contact customer support • When you submit forms or surveys • When you upload documents Automatic Collection: • Cookies and tracking technologies • Server logs and analytics tools • Performance monitoring systems • Error tracking and debugging tools Third-Party Sources: • Carriers and logistics partners (for shipment tracking) • Payment processors (for transaction verification) • Authentication providers (for single sign-on) • Public databases (for company verification)

We use your information for the following purposes: Service Delivery: • Process quotes and facilitate bookings • Coordinate shipments with carriers • Provide tracking and status updates • Generate shipping documentation • Process payments and invoices Communication: • Send booking confirmations and updates • Respond to support inquiries • Provide important service notifications • Send marketing communications (with consent) Platform Improvement: • Analyze usage patterns and trends • Develop new features and services • Improve user experience • Conduct research and analytics • Test and optimize performance Legal and Security: • Comply with legal obligations • Prevent fraud and abuse • Enforce our Terms of Service • Protect our rights and property • Resolve disputes

We share your information only in the following circumstances: Service Providers and Partners: • Carriers and freight forwarders (to fulfill shipments) • Payment processors (to process transactions) • Cloud hosting providers (to store data) • Analytics and monitoring services • Customer support tools Legal Requirements: • To comply with laws, regulations, or court orders • To respond to government requests • To enforce our legal rights • To protect safety and security Business Transfers: • In connection with mergers, acquisitions, or asset sales • During bankruptcy or similar proceedings With Your Consent: • When you explicitly authorize sharing • For purposes you approve We do NOT: • Sell your personal information to third parties • Share information for third-party marketing without consent • Disclose information except as described in this policy

We implement industry-standard security measures to protect your information: Technical Safeguards: • SSL/TLS encryption for data transmission • Encryption at rest for stored data • Secure authentication protocols • Regular security audits and testing • Firewall and intrusion detection systems Administrative Safeguards: • Access controls and role-based permissions • Employee training on data protection • Confidentiality agreements with staff • Vendor security assessments Physical Safeguards: • Secure data center facilities • Environmental controls • 24/7 monitoring and surveillance However, no method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

We retain your information for as long as necessary to: • Provide our services • Comply with legal obligations • Resolve disputes • Enforce our agreements Retention Periods: • Account information: Duration of account plus 7 years • Shipment records: 7 years (to comply with shipping regulations) • Payment records: 7 years (for tax and accounting purposes) • Communications: 3 years • Analytics data: 2 years After retention periods expire, we securely delete or anonymize your information. You may request deletion of your account and personal information at any time, subject to legal retention requirements.

Depending on your location, you may have the following rights: Access and Portability: • Request a copy of your personal information • Export your data in a portable format Correction and Update: • Correct inaccurate information • Update your account details Deletion (Right to be Forgotten): • Request deletion of your personal information • Close your account Restriction and Objection: • Restrict processing of your information • Object to certain types of processing • Opt out of marketing communications Automated Decision-Making: • Request human review of automated decisions • Understand the logic behind automated processing Data Protection Authority: • Lodge a complaint with your data protection authority To exercise these rights, contact us at privacy@cargoridge.com. We will respond within 30 days.

We use cookies and similar technologies to enhance your experience: Types of Cookies: • Essential Cookies: Required for platform functionality • Analytics Cookies: Help us understand usage patterns • Preference Cookies: Remember your settings and preferences • Marketing Cookies: Deliver relevant advertisements You can control cookies through: • Browser settings (block or delete cookies) • Our cookie preference center • Third-party opt-out tools Note: Blocking essential cookies may limit platform functionality. For more information, see our Cookie Policy.

Our platform integrates with third-party services: Carriers and Logistics Partners: • Each carrier has their own privacy policies • We share necessary information to facilitate shipments • Review carrier policies for their data practices Payment Processors: • We use secure payment processors (e.g., Stripe) • Payment information is handled by processors, not stored by us • Review processor policies for their data practices Analytics Services: • Google Analytics (with IP anonymization) • Performance monitoring tools • Error tracking services Authentication Providers: • Single sign-on options (Google, Microsoft) • Governed by provider privacy policies We are not responsible for third-party privacy practices. Review their policies before using their services.

CargoRidge operates globally, and your information may be transferred to and processed in: • Canada (our headquarters) • United States (cloud infrastructure) • European Union (EU office operations) • Other countries where our service providers operate We ensure appropriate safeguards for international transfers: • Standard Contractual Clauses (SCCs) for EU transfers • Adequacy decisions where applicable • Data Processing Agreements with vendors • Compliance with Privacy Shield principles By using our services, you consent to these international transfers.

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at privacy@cargoridge.com. We will promptly delete such information from our systems.

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA): Right to Know: • Categories of personal information collected • Sources of personal information • Business purposes for collection • Categories of third parties with whom we share information Right to Delete: • Request deletion of your personal information Right to Opt-Out: • We do not sell personal information Right to Non-Discrimination: • We will not discriminate against you for exercising your rights To exercise these rights, email privacy@cargoridge.com or call +1 (800) 555-7447. We will verify your identity before processing requests.

If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR): Legal Basis for Processing: • Contract performance (to provide services) • Legitimate interests (to improve services) • Consent (for marketing communications) • Legal obligations (to comply with laws) Your Rights: • Access, rectification, and erasure • Data portability • Restriction of processing • Object to processing • Withdraw consent • Lodge a complaint with your supervisory authority Data Protection Officer: • Email: dpo@cargoridge.com • Address: CargoRidge Inc., 123 Waterfront Drive, Vancouver, BC V6B 1A1, Canada

We may update this Privacy Policy from time to time to reflect: • Changes in our practices • Legal or regulatory requirements • New features or services When we make material changes: • We will update the "Last Updated" date • We will notify you via email (for significant changes) • We may display a notice on our platform Your continued use of our services after changes constitutes acceptance of the updated Privacy Policy. We encourage you to review this Privacy Policy periodically.

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: Email: privacy@cargoridge.com Phone: +1 (800) 555-7447 Mail: CargoRidge Inc., Privacy Officer, 123 Waterfront Drive, Suite 500, Vancouver, BC V6B 1A1, Canada Data Protection Officer (for EU residents): Email: dpo@cargoridge.com We will respond to your inquiry within 30 days.