Cookie Policy

This Cookie Policy explains how CargoRidge Inc. ("CargoRidge", "we", "us", or "our") uses cookies and similar tracking technologies when you visit our website and use our services. By using our website, you consent to the use of cookies as described in this policy. You can manage your cookie preferences at any time through your browser settings or our cookie preference center. This policy should be read in conjunction with our Privacy Policy, which provides more information about how we collect and use your personal data.

Cookies are small text files that are placed on your device (computer, smartphone, tablet) when you visit a website. They are widely used to make websites work more efficiently and provide information to website owners. Types of cookies we use: Session Cookies: • Temporary cookies that expire when you close your browser • Essential for website functionality • Do not collect information from your device Persistent Cookies: • Remain on your device for a set period or until manually deleted • Remember your preferences across sessions • Help us analyze website usage patterns First-Party Cookies: • Set directly by CargoRidge • Used to operate our platform and remember your preferences Third-Party Cookies: • Set by external services we use (analytics, payment processors) • Subject to the privacy policies of those third parties

We use cookies for the following purposes: Essential Functionality: • Authentication: Keep you logged in to your account • Security: Detect and prevent fraudulent activity • Load Balancing: Distribute traffic across our servers • Session Management: Remember your actions within a session Performance and Analytics: • Page Performance: Measure page load times and identify issues • Usage Analytics: Understand how users interact with our platform • Error Tracking: Identify and fix technical problems • A/B Testing: Test new features and improvements Personalization: • Preferences: Remember your settings (language, currency, display options) • Form Data: Pre-fill forms with your previously entered information • Recent Searches: Show your recent port searches and routes Marketing and Advertising: • Ad Targeting: Show relevant advertisements based on your interests • Campaign Tracking: Measure effectiveness of marketing campaigns • Retargeting: Show ads for our services on other websites • Conversion Tracking: Understand which marketing channels drive bookings

We categorize cookies based on their purpose: STRICTLY NECESSARY (Cannot be disabled): • Authentication tokens (id_token, refresh_token) • Session identifiers (JSESSIONID) • Security tokens (CSRF protection) • Load balancer cookies (AWSALB) Purpose: Essential for platform operation Duration: Session or up to 30 days Examples: User login, secure transactions, basic functionality PERFORMANCE (Can be disabled): • Google Analytics (_ga, _gid, _gat) • Performance monitoring (performance_token) • Error tracking (error_session) Purpose: Analyze usage and improve performance Duration: 1-24 months Examples: Page views, click tracking, load times FUNCTIONAL (Can be disabled): • Language preferences (lang) • Currency settings (currency) • Theme preferences (theme_mode) • Recent searches (recent_ports) Purpose: Enhance user experience Duration: 6-12 months Examples: Saved preferences, form auto-fill TARGETING/ADVERTISING (Can be disabled): • Google Ads (_gcl_au) • Facebook Pixel (_fbp) • LinkedIn Insight Tag (li_fat_id) • Retargeting cookies (retarget_id) Purpose: Marketing and advertising Duration: 3-12 months Examples: Ad personalization, conversion tracking

We use services from trusted third parties that may set their own cookies: Analytics Services: • Google Analytics: Website analytics and user behavior - Privacy Policy: https://policies.google.com/privacy - Opt-out: https://tools.google.com/dlpage/gaoptout • Mixpanel: Product analytics and user journey tracking - Privacy Policy: https://mixpanel.com/legal/privacy-policy - Opt-out: Available in your account settings Payment Processors: • Stripe: Payment processing and fraud detection - Privacy Policy: https://stripe.com/privacy - Cookies: Essential for secure payments Authentication: • Auth0: Single sign-on and authentication - Privacy Policy: https://auth0.com/privacy - Cookies: Required for authentication Customer Support: • Intercom: Live chat and customer support - Privacy Policy: https://www.intercom.com/legal/privacy - Cookies: Enable chat functionality Social Media: • LinkedIn: Social sharing and advertising • Twitter: Social sharing buttons • Facebook: Social login and advertising Note: We do not control these third-party cookies. Please review their privacy policies for more information.

Different cookies have different lifespans: Session Cookies (Expire when browser closes): • Authentication session: JSESSIONID • Shopping cart state: cart_session • Form progress: form_state Short-Term (1-7 days): • Recent searches: recent_ports (7 days) • Temporary preferences: temp_settings (3 days) Medium-Term (1-6 months): • User preferences: lang, currency (6 months) • Analytics: _gid (1 day), _ga (2 years) Long-Term (6-24 months): • Marketing cookies: _gcl_au (90 days) • Persistent login: remember_token (30 days) Persistent (Until manually deleted): • Cookie consent: cookie_consent (永久) • Theme preferences: theme_mode (永久) You can delete cookies at any time through your browser settings.

You have several options to control cookies: Through Your Browser: Most browsers allow you to: • View and delete cookies • Block all cookies • Block third-party cookies only • Set preferences per website Browser-Specific Instructions: • Chrome: Settings > Privacy and security > Cookies • Firefox: Settings > Privacy & Security > Cookies • Safari: Preferences > Privacy > Cookies • Edge: Settings > Privacy > Cookies Through Our Cookie Preference Center: • Click "Cookie Settings" in the footer • Choose which categories to enable/disable • Save your preferences • Update at any time Third-Party Opt-Outs: • Google Analytics: https://tools.google.com/dlpage/gaoptout • Network Advertising Initiative: https://optout.networkadvertising.org/ • Digital Advertising Alliance: https://optout.aboutads.info/ Note: Disabling essential cookies may prevent you from using certain features of our platform.

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want to be tracked. Our Response to DNT Signals: Currently, there is no industry-wide standard for how to respond to DNT signals. We do not respond to DNT signals at this time. Alternative Privacy Controls: Instead of relying on DNT, we recommend: • Using our cookie preference center • Adjusting browser cookie settings • Using browser privacy extensions • Opting out through industry opt-out tools We are monitoring developments in DNT standards and may update our approach in the future.

In addition to cookies, we use other tracking technologies: Web Beacons (Pixel Tags): • Small transparent images embedded in emails and web pages • Track email opens and web page views • Measure campaign effectiveness • Cannot be disabled but don't store personal information Local Storage: • HTML5 storage in your browser • Stores data locally without expiration • Used for: User preferences, cached data, offline functionality • Can be cleared through browser settings Session Storage: • Similar to Local Storage but cleared when session ends • Used for: Temporary form data, navigation state Fingerprinting: • We do NOT use device fingerprinting for tracking • We only collect basic device information for security purposes Server Logs: • Automatically collect: IP address, browser type, pages visited • Used for: Security, performance monitoring, troubleshooting • Retained for 90 days

If you use our mobile applications, similar tracking technologies apply: Mobile SDKs: • Analytics SDKs: Collect app usage data • Crash Reporting: Identify and fix bugs • Push Notifications: Send relevant updates Mobile Identifiers: • iOS: IDFA (Identifier for Advertisers) • Android: AAID (Android Advertising ID) • Can be reset or opted out in device settings App Permissions: • Location: For port selection and tracking • Notifications: For shipment updates • Camera: For document scanning • Can be managed in device settings Note: Mobile apps are subject to platform-specific privacy controls (iOS App Tracking Transparency, Android Privacy Settings).

Our services are not directed to individuals under 18 years of age. We do not knowingly: • Collect cookies from children • Use targeting cookies for children • Serve advertisements to children If you believe we have collected cookies from a child, please contact us at privacy@cargoridge.com and we will delete the information.

Cookies may result in data transfers to: • United States (our servers and analytics) • European Union (our Paris office) • Other countries where our service providers operate We ensure appropriate safeguards through: • Standard Contractual Clauses (SCCs) • Privacy Shield principles • Adequate country determinations • Data Processing Agreements By accepting cookies, you consent to these international transfers.

We may update this Cookie Policy to reflect: • Changes in our cookie usage • New tracking technologies • Legal or regulatory requirements • User feedback and best practices When we make material changes: • We will update the "Last Updated" date • We may display a notice on our website • We may email you about significant changes Your continued use of our website after changes constitutes acceptance of the updated policy.

If you have questions about our use of cookies, please contact us: Email: privacy@cargoridge.com Phone: +1 (800) 555-7447 Mail: CargoRidge Inc., Privacy Officer, 123 Waterfront Drive, Suite 500, Vancouver, BC V6B 1A1, Canada Data Protection Officer (for EU residents): Email: dpo@cargoridge.com Cookie Preference Center: Click "Cookie Settings" in the footer to manage your preferences.